Privacy and Security Policy
The Quality Hotel Clonakilty (“Quality”, “we” or “us”) are committed to providing you with an efficient and customized Internet experience. We are also committed to protecting your privacy and ensuring your Internet experience is secure. That is why we want you to be informed about your privacy choices when you visit our website. This online Privacy and Security Policy describes the information we collect through our websites, how we use that information, and how we protect your personally identifiable information.
Some countries also require notice about other means of collecting personal information. This policy also sets forth our practices for obtaining personal information from other sources, such as written or verbal communications or information collected at a hotel. This statement covers personal information that is subject to the European Union Data Protection Directive, commonly referred to as the “EU Privacy Directive”.
Your personally identifiable information that we collect is processed in Ireland. By submitting your personal information to us, you agree to the transfer and processing of your personal information within the European Economic Area in accordance with the terms of this Policy.
What information do we collect?
We collect information from you that allows us to provide services and content that are customized to your needs. You are anonymous on this site until you provide us with this information, unless you:
- access this site from a link in an e-mail we sent you; or
- choose to be remembered via cookies, including on a web-enabled mobile device.
When you use our reservation system, call our reservation telephone number, or purchase a gift card, we collect personally identifiable information that you supply, such as your name, address, telephone number, e-mail address, room preference, credit card details.
The Quality Hotel Clonakilty may occasionally conduct sweepstakes and contests that offer you the opportunity to win prizes. As part of entering a sweepstakes, certain personally identifiable information such as name, mailing address, e-mail address and may be required.
Children’s Privacy: Our websites are not intended for children and we do not knowingly solicit or collect personal information for persons under the age of 18.
How do we use the information we collect?
We do not sell, trade, rent, or release your personal information to anyone outside our company, contractors, affiliates or Franchised Hotels, other than in compliance with this privacy and security policy. We and our affiliates use the personal information you provide voluntarily to administer our business activities, provide customer service, contact you concerning your stay, and make other products and services available to you. We share your information with our credit card issuers, and other companies where necessary to complete your transaction. We may also use your information to send you promotional communications by mail or e-mail unless you have requested otherwise.
We maintain a centralized reservations system that retains your personally identifiable information when you make a reservation via our website our call centre, and third-party travel agents and travel websites that connect to our reservation system. The personal information collected in the reservation system is needed to secure and process your reservation. Some of your personally identifiable information (including credit card number) will be processed to complete your transaction and to facilitate the making of future reservations. Only that personal information which is reasonably required to facilitate your reservations is collected.
We will use your email address to send a confirmation and, if necessary, might use the other information to contact you regarding your reservation. We will also use your email address to:
- send you a pre-arrival message summarizing your confirmation details and providing other information about the area and hotel;
- notify you about special offers and promotions; and
- send you periodic satisfaction or market research surveys.
Marketing, Sweepstakes & Contests
We may use your personal information to send you via e-mail, telephone or postal mail promotions and contests.
Other Uses of Personal Information
To serve you better, the Quality Hotel Clonakilty may combine information you give us online, at the hotels, through the mail, or in any other way. The Quality Hotel Clonakilty may also combine that information with publicly available information and information the Quality Hotel Clonakilty receives from others or cross-references. The Quality Hotel Clonakilty uses that combined information for the purposes described in this privacy statement.
To the extent required or permitted by law, we may collect, use and disclose personal information in connection with security-related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements. We may also use your information as permitted by law to perform credit checks, report or collect debts owed, or protect the rights or property of Quality Hotels, our employees, our customers, this site, or its users.
Do you share my personal information with third parties?
The Quality Hotel Clonakilty distributes personal information about guests to third party service providers such as market researchers and fulfillment houses. We also use such third parties to: (i) conduct data processing for the Quality Hotel Clonakilty, (ii) engage in e-mail and direct mail communications on behalf of the Quality Hotel Clonakilty(iii) administer competitions, (iv) administer guest surveys, and (v) compile information for us about the type and frequency of guest stays.. These parties are contractually prohibited from using personally identifiable information for any purpose other than the purpose that the Quality Hotel Clonakilty specifies.
The Quality Hotel Clonakilty may also distribute personal information to airline and other companies upon request of guests, in order to allow guests to: (i) earn frequent customer miles/points with such airline and other companies for stays at hotels, or (ii) redeem Choice Privileges points for goods and services of such airline and other companies.
Although unlikely, in certain instances, the Quality Hotel Clonakilty may disclose your personally identifiable information when the Quality Hotel Clonakilty has reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Quality Hotels or to others. The Quality Hotel Clonailty may also disclose your personally identifiable information when Quality Hotel Clonakilty believes the law requires it.
How do I opt-out of marketing communications or otherwise change my privacy preferences?
We respect the right of each visitor to control how his or her personal information is used. If you do not want us to provide your information to our business partners, or if you do not wish to receive promotional communications from us or our affiliates concerning special offers, discounts, airline bonuses, or contests, select one of the following options to provide us with your privacy preferences:
Contact the hotel directly on +353 (0)23 88 36400
- OR -
Use the “Unsubscribe” function in the e-mails/texts you received from us.
You can also e-mail us at email@example.com or write to Quality Hotel & Leisure Club, Clonakilty, Co. Cork, Ireland. Please include your name, address, e-mail address and contact number and clearly state the nature of your request.
The Quality Hotel Clonakilty makes every reasonable effort to maintain the accuracy of personal information. If you become aware that information Quality Hotel Clonakilty maintains about you is incorrect or if you would like to update your information, please contact us as indicated above.
How do you store and secure my personal information?
Our reservation system and other databases are maintained in Ireland; therefore, your personal information will be collected (or transferred) and maintained in Ireland. Once your information reaches us, we treat it as confidential and protect it through a variety of generally accepted industry standards.
When you provide us with information through this site, such as your name, address, phone number, credit card information and room preference, your information will be encrypted using a Secure Sockets Layer. You can tell if your information is encrypted by looking for the locked padlock icon on the lower right-hand or left-hand corner of your screen and a change in the site address from "http" to "https."
Do you use “cookies” and similar technologies?
You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. Not accepting cookies will adversely affect your ability to perform certain transactions and functions on the Quality Hotel websites.
The Quality Hotel Clonakilty uses pixels or transparent GIF files to help manage its online advertising. These files enable Quality Hotels and its advertising partners to recognize unique codes on your web browser, which in turn, enable the Quality Hotel Clonakilty to learn which advertisements bring users to its websites. The information that the Quality Hotel Clonakilty collects and shares is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or e-mail address.
Does this policy cover other sites linked from qualityhotelclonakilty.com?
The Quality Hotel Clonakilty is only responsible for the privacy and security policy and content on this website. This site contains links to other websites. Those sites are not covered by this privacy and security policy, and we are not responsible for the privacy practices or the content of those other sites.
What about changes to the Privacy and Security Policy?
By using our site you consent to our collection and use of your personal information as described in this policy. The Quality Hotel Clonakilty reserves the right to modify this privacy and security policy and related business practices at any time by posting updated text on this site. Any changes to this policy become effective upon posting of the revised policy to this site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect.
This policy was last modified on 14th May, 2013.
Thank you for visiting our site, and for taking the time to read this policy. If you have any questions about this policy, please e-mail us at firstname.lastname@example.org or write to us at Quality Hotel & Leisure Club, Clonakilty, Co. Cork.